Once your Dexterity WMS system is up and running "live", you can rely on our customer support desk to help and assist with any user questions and diagnose any issues you may encounter. We have a dedicated support desk and offer on-line support for those sometimes urgent requests to keep your Dexterity WMS system running smoothly while you concentrate on running your business and servicing your customers.
DEXTERITY SUPPORT TICKET LOGGING
All support requests are logged into our Dexterity support software and a "ticketing" system is used to inform you that the issue has been logged and scheduled for attention by our team. All questions and resolutions are recorded to form a knowledge base which is then available to all members of our team so that common questions and problems can be answered and resolved quickly and efficiently.
DEXTERITY SOFTWARE & EQUIPMENT SUPPORT
The Dexterity WMS Software Support agreement comes into operation after successful project "go live", typically after you have been running and transacting with the system for a period of a month. At this stage the project moves from "Implementation phase" to "Support phase" with full access to the support desk services. We can also provide a complete support service for the equipment provided as part of the Dexterity WMS project: handheld device repairs, prioritised quick workshop turnaround, accidental damage cover, engineer on-site support for label printers and more.
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