Dexterity Dynamic Alerts
WMS systems are all about doing things right in the warehouse, efficient, quick, eradicating errors and making order throughput as smooth as possible. However, if you have to go digging through the system reports and views to get at the critical information and data, things may lie undiscovered until its too late: that critical order didn't get shipped, important stock on QC hold, low stock etc.
What if you had a system that could alert key personnel when these critical events happened: Dexterity WMS can help!
It all started some years ago when one of clients wanted emails sending automatically to the account managers inbox when their customers order had been shipped, informing them of the order details and information on the fulfilment status of the order including shortages. This was then extended to include an automated email to the customer to say your order is on its way etc.
Building on this simple concept, Dexterity WMS now has a comprehensive, rules based system to alert staff and customers to certain events in the fulfilment process. This built in functionality can automatically produce email alerts to email groups or individuals before a situation becomes critical so that you can take action, or simply to automate those manual communications that are time consuming. For example:
- Emails when orders are despatched (Account Managers & Customers)
- Emails when critical stock is received (Purchasing & Sales)
- Emails when stock lines are low (Purchasing / Warehouse)
- Emails when critical Replenishments are required (Warehouse)
- Emails when stock QC status changes (Warehouse / Sales)
- Emails when Order Allocations are affected by stock situation (Sales / Warehouse)
The idea is simple but effective, when something needs attention, tell the right person! Some customers have also extended this to send SMS alerts to key staff members so that they can take action. Too late is to bad when it comes to getting those customer orders out of the door! Dexterity WMS drives the line of communication to make sure you're on top of your game.
Dexterity WMS can email your customer with details of their order despatch and also inform them of the carrier used and their tracking number so that they can track their delivery on the carriers website e.g. FEDEX, TNT, DPD, YODEL and many others using Dexterity's carrier integration features. It saves so much time in customer queries and streamlines and vastly improves your customer service.
System driven alerts really inform and prompt action where its needed and automates and streamlines communications both inside the business and out to the customer base. With Dexterity Alerts you don’t have to worry about missing a deadline or having any unexpected surprises anymore.
We have a wealth of experience in implementing our WMS Systems to help clients realise the benefits of a smart Warehouse Management System. Please get in touch for a no obligation and no pressure discussion on how Dexterity WMS could help your business.